Privacy Policy

    Your privacy is important to us. Learn how we collect, use, and protect your personal information.

    1. Information We Collect

    1.1 Personal Information

    We collect personal information that you voluntarily provide to us when:
  1. Requesting quotes or product information
  2. Creating an account or registering for services
  3. Contacting us through our website, email, or phone
  4. Subscribing to our newsletter or marketing communications
  5. Participating in surveys or feedback forms

    6. 1.2 Business Information

    For commercial transactions, we collect:
  6. Company name, address, and registration details
  7. Business contact information
  8. Import/export licenses and certifications
  9. Financial information for payment processing
  10. Shipping and logistics preferences

    11. 1.3 Automatically Collected Information

    We automatically collect certain information when you visit our website:
  11. IP address and browser information
  12. Device type and operating system
  13. Pages visited and time spent on our site
  14. Referring website information
  15. Cookies and similar tracking technologies

    16. 2. How We Use Your Information

    2.1 Primary Business Purposes

  16. Processing and fulfilling your orders
  17. Providing customer support and communication
  18. Arranging shipping and logistics
  19. Conducting quality control and compliance checks
  20. Processing payments and managing accounts

    21. 2.2 Marketing and Communication

  21. Sending product updates and industry news
  22. Providing market information and pricing updates
  23. Inviting participation in surveys or feedback
  24. Promoting new products or services (with consent)

    25. 2.3 Website Improvement

  25. Analyzing website usage and performance
  26. Improving user experience and functionality
  27. Ensuring website security and preventing fraud
  28. Customizing content based on preferences

    29. 3. Information Sharing and Disclosure

    3.1 Third-Party Service Providers

    We may share your information with trusted service providers who assist us in:
  29. Shipping and logistics (freight forwarders, carriers)
  30. Payment processing (banks, payment gateways)
  31. Quality testing (certified laboratories)
  32. Marketing communications (email service providers)
  33. Website analytics and hosting services

    34. 3.2 Legal Requirements

    We may disclose your information when required by law or to:
  34. Comply with customs and export regulations
  35. Respond to government requests or court orders
  36. Protect our rights, property, or safety
  37. Investigate or prevent fraud or illegal activities

    38. 3.3 Business Transfers

    In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

    4. Data Security and Protection

    4.1 Security Measures

    We implement appropriate technical and organizational measures to protect your information:
  38. SSL encryption for data transmission
  39. Secure servers with restricted access
  40. Regular security audits and updates
  41. Employee training on data protection
  42. Backup and disaster recovery procedures

    43. 4.2 Data Retention

    We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Business records may be retained for longer periods as required by law.

    4.3 International Data Transfers

    Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through appropriate safeguards and compliance with applicable data protection laws.

    5. Your Privacy Rights

    5.1 Access and Correction

    You have the right to:
  43. Access your personal information we hold
  44. Request correction of inaccurate information
  45. Update your contact preferences
  46. Request deletion of your data (subject to legal requirements)

    47. 5.2 Marketing Communications

    You can opt out of marketing communications at any time by:
  47. Clicking unsubscribe links in emails
  48. Contacting us directly
  49. Updating your account preferences

    50. 5.3 Cookies and Tracking

    You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

    6. Cookies and Tracking Technologies

    6.1 Types of Cookies We Use

  50. Essential Cookies: Required for website functionality
  51. Analytics Cookies: Help us understand website usage
  52. Marketing Cookies: Used to deliver relevant advertisements
  53. Preference Cookies: Remember your settings and preferences

    54. 6.2 Third-Party Cookies

    We use services like Google Analytics to understand website performance. These services may place their own cookies on your device.

    7. Children's Privacy

    Our services are intended for business use and are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

    8. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

    We encourage you to review this policy periodically to stay informed about how we protect your information.

    9. Contact Us

    If you have questions about this Privacy Policy or our data practices, please contact us:
  54. Email: privacy@charcoalexport.com
  55. Phone: +84 982 167 628
  56. Address: Tan Mai, Nghe An, Viet Nam
  57. Data Protection Officer: Sale@happyvietcharcoal.com
    58. WhatsApp Button